RETURN POLICY

We want you to be happy with your goodies, so if you are not satisfied, please contact us with any questions upon receiving your order.

WE OFFER STORE CREDIT or ORIGINAL METHOD OF PAYMENT FOR RETURNS! STORE CREDITS WILL BE ISSUED IN THE FORM OF A DIGITAL GIFT CARD.

  • Returns are accepted within 7 days of purchase date to be eligible for a refund. International orders have a grace period of 15 days. 
  • Returned items should be shipped in the original packaging and in the condition in which it was received.
  • Domestic return items received after 7 days will be charged 25% restocking fees. All fees will subtracted from the original payment.
  • All domestic returns that are received after 20 days will be rejected, items will be shipped back to you at your own expense.
  • All SALE items are final purchase and cannot be returned or exchanged. 
  • All SWIM WEARS are final purchase and cannot be returned or exchanged. 
  • All EARRINGS are final purchase and cannot be returned or exchanged.
  • Shipping charges are not refundable.  
  • If you would like to return an item you may contact our store by using the main contact page. We ask that you provide your name, order number and reason for wanting to return the item (s). 
  • Customers are responsible for the delivery cost of returning item (s) to us. As such, we recommend that all returned items be sent through recorded delivery for tracking and insurance purposes.

Our Return Address is:

Symone Kelly Boutique Inc.
3975 Jane Street
P.O BOX 21129
Downsview, Ontario
M3N 2k0
  • A refund will be issued within 3 business days of the delivery of your return item (s).  

NON RETURNABLE ITEMS:

  • All jewelry and accessories
  • All intimates items
  • All Hats
  • All sale items
  • All cosmetic and beauty supply items